What Does A Chief Customer Officer Do?

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A Chief Customer Officer is a role that has emerged from the reality of today’s market and customer needs. The position of Chief Customer Officer is the executive responsible for developing, implementing, and measuring customer value strategies for an organization that focuses on customer needs and satisfaction. The role of a chief customer officer isn’t necessarily new. In the past, it was often a role filled by an executive director of customer experience, or CXO, who would work with other executives and agencies to manage customer interactions across the organization. Find A Qualified Finan…

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