While I’m not quite ready to revamp this site into “Hotel-Geek.com,” I think I will illustrate a few of my adventures and misadventures here on this blog. If I get back into media, I’ll go back to posting about that.

And now for a story…

About two months ago, a woman with big hair and an even bigger grin came to the front desk with a check for $200. I was a little confused, so I asked her what the money was for. She responded:

“Oh, I owe you this!”

Me: “You do? Are you with a group?”

Her: “I was last year!”

So I thanked her and asked her, awkwardly, what exactly the check was for.

The woman explained that she is the spokesperson for a charitable organization catering to the Native American community in my area–her phrasing, not mine–and that last year she rented 20-ish rooms and wasn’t able to actually pay for them. Apparently the “wonderful and gracious” manager at the time said “no problem!” and allowed the woman to pay after-the-fact in little monthly increments of $200 or less.

Mind you, this was the first and only check I saw from the woman in my nearly three months here so far. (We began new ownership on March 25 and I personally arrived in early May.)

When the woman left, I looked in our database and found that someone posted artificial payments to the rooms so that the staff could check the rooms out in the system and later rent them to other guests. Great.

Today, the same woman came in–big grin and all–and asked if I would be willing to accommodate her group again this year. I said yes, but that we couldn’t accept checks as payment. Honestly, we only ever accept checks from schools and government agencies, anyway.

The woman seemed shocked–even offended. She asked, “How do you not take checks?”

I responded, in my polite and awkward way, “Well, we usually only accept them from government agencies, and considering your remaining balance from last year, I–”

Her: “Well, how do you expect us to pay then???”

Me: “I will accept cash in advance or credit.”

Her: “We don’t have credit cards! Can you at least give me a good rate?”

I told her that because she is from a charitable organization, I would be happy to give her an even better discount than our usual group rate. She rolled her eyes and said she’d be back–”maybe.” Then she left in a huff.

As far as I can tell, she still owes the hotel about $3,000.

Is it too late to get back into journalism?

[Hindsight update: It's now May 2010, and I see that media has been and forever will be my true love. I actually stopped posting about the hotel after one story. That must be some kind of record.]